SAP Knowledge Base Article - Preview

2341370 - Unable to view attached files / documents in SAP GUI uploaded from SYCLO SAP Work Manager application

Symptom

  • Unable to view txt, doc, jpg and pdf in the SAP GUI, uploaded from Work Manager
  • Unable to view the document uploaded from SAP Work Manager (SYCLO) in SAP GUI
  • No errors received or seen when transmitting the attached files to the SAP GUI in the backend
  • While opening the attached document in SAP, it is thowing an error message that the document cannot be accessed 
  • ~~~SMPServer-smp-server.log - Log: START OF INPUTS TO THE FUNCTION  IN SAP~~~~~~~~~~
    setImportParameters::TIMESTAMP_FROM_MOBILE=20160609045514 |
    2016 06 09 08:55:15#setImportParameters::COMMIT_WAIT=X |
    2016 06 09 08:55:15#setImportParameters::MOBILE_USER=MOBILE_USER |
    2016 06 09 08:55:15#Agentry SAPWM Worker Thread#########
    setImportParameters::USER_GUID=005056B97B591EE5BDB02D2A0B227CC3 |
    2016 06 09 08:55:15#setImportParameters::MIDDLEWARE_CALL=X |
    2016 06 09 08:55:15#setParameters::DOCUMENTTYPE=DRW |
    2016 06 09 08:55:15#setParameters::DOCUMENTVERSION=00 |
    2016 06 09 08:55:15#setParameters::DOCUMENTPART=000 |
    2016 06 09 08:55:15#setParameters::STATUSEXTERN=AA |
    2016 06 09 08:55:15#setParameters::DOCFILE1=testimage.jpg |
    2016 06 09 08:55:15#setParameters::DESCRIPTION=testimage |
    2016 06 09 08:55:15#setParameters::IV_CAD_MODE=0 |
    2016 06 09 08:55:15#setParameters::IS_FILE_CONTENT_BIN=[B@423b9aa2 |
    2016 06 09 08:55:15#setParameters::DOCUMENTPART=000 |
    2016 06 09 08:55:15#setParameters::DOCUMENTTYPE=DRW |
    2016 06 09 08:55:15 setParameters::DOCUMENTVERSION=00 |
    2016 06 09 08:55:15 setParameters::ORIGINALTYPE= |
    2016 06 09 08:55:15 setParameters::WSAPPLICATION=JPG |
    2016 06 09 08:55:15 setParameters::DOCFILE=testimage.jpg |
    2016 06 09 08:55:15 setParameters::STATUSINTERN= |
    2016 06 09 08:55:15 setParameters::STORAGECATEGORY= | <--IS THIS SUPPOSED TO BE BLANK? Why is it Blank?
    2016 06 09 08:55:15 setParameters::DESCRIPTION=testimage |
    2016 06 09 08:55:15 setParameters::OBJECTTYPE=PMAUFK |
    2016 06 09 08:55:15 setParameters::OBJECTKEY=000100000220 |
    2016 06 09 08:55:15 execute::::MOBILE_USER::before BAPI execute: /SMERP/CORE_DODMSDOCUMENT_CRT |
    2016 06 09 08:55:15 execute::begin |
    2016 06 09 08:55:15 validateDestination::begin |
    2016 06 09 08:55:17 execute::::MOBILE_USER::

    after BAPI execute: /SMERP/CORE_DODMSDOCUMENT_CRT |
    2016 06 09 08:55:17 com.sap.mobile.platform.server.cluster.service.impl.ClusterCommunicationsJGroupImpl
    sending message, size: 548 channel: XXXXX-50200 |
    com.sap.mobile.platform.server.cluster.service.impl.ClusterCommunicationsJGroupImpl###
    Incoming-1,localhost-2639--gomobile:com.sap.mobile.platform.server.cluster.EvictionManager,GTHOUSMPD01-50200#########received msg from: XXXXX-50200 size: 548 channel: XXXXX-50200 |
    2016 06 09 08:55:17#+0400#DEBUG#com.sap.mobile.platform.server.agentry.core###Agentry SAPWM Worker Thread#########
    Sending 14 bytes of data |
    2016 06 09 08:55:17#+0400#DEBUG#com.sap.mobile.platform.server.agentry.core###http-bio-8081-exec-9#########
    Receiving 260 bytes via ByteBuffer backing array |
    ~~~~~~~~~~~~~~~~~~~~~~~~End SMPServer-smp-server.log~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


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Environment

SAP Work Manager 6.2 (ERP Mobile Add-on SMERP / SMFND 610_700 SP05)

Product

SAP ERP 6.0 ; SAP Work Manager 6.2.0

Keywords

KBA , MOB-APP-MAO-ERP , S4MERP/SMERP-Mobile Add-On integration to S4/ERP , MOB-SYC-SAP-WM , Syclo SAP Work Manager Application , Problem

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