2334718 - Initial load from SAP ECC of master data to Hybris, exception: Could not start server: Connect to SAP gateway failed | SAP Knowledge Base Article

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2334718 - Initial load from SAP ECC of master data to Hybris, exception: Could not start server: Connect to SAP gateway failed

Symptom

  • During the initial data load from the SAP ERP Central Component (ECC) to SAP hybris required  to use SAP CPQ for product configuration, in the backoffice (menu SAP Integration -> SAP Base Store Configurations).

            When you choose Start Initial Load during the  Initial Load of Configuration Master Data  the following exception is shown, and the data load stops.

INFO | jvm 2 | main | 2016/08/01 16:08:28.651 | INFO [00002J1S::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (00002J1S) [Server] Dataloader server registered on CPQ_DATALOADER state changed from STOPPED to STARTED

INFO | jvm 2 | main | 2016/08/01 16:08:28.651 | ERROR [JCoServerControllerThread] [ExceptionLog] Exception : Server startup failed at Mon Aug 01 16:08:28 PDT 2016.

INFO | jvm 2 | main | 2016/08/01 16:08:28.651 | This is caused by either a) erroneous server settings, b) the backend system has been shutdown, c) network problems. Will try next startup in 1 seconds.

INFO | jvm 2 | main | 2016/08/01 16:08:28.651 | Could not start server: Connect to SAP gateway failed

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | Connection parameters: TPNAME=CPQ_DATALOADER GWHOST=sapr3001.psamer.ps.ge.com GWSERV=sapgw11

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 |

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | ERROR service 'sapgw11' unknown

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | TIME Mon Aug 1 16:08:28 2016

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | RELEASE 720

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | COMPONENT NI (network interface)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | VERSION 40

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | RC -3

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | MODULE niuxi.c

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | LINE 1814

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | DETAIL NiPGetServByName: 'sapgw11' not found

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | SYSTEM CALL getaddrinfo

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | COUNTER 1

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 |

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | com.sap.conn.jco.JCoException: (129) JCO_ERROR_SERVER_STARTUP: Server startup failed at Mon Aug 01 16:08:28 PDT 2016.

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | This is caused by either a) erroneous server settings, b) the backend system has been shutdown, c) network problems. Will try next startup in 1 seconds.

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | Could not start server: Connect to SAP gateway failed

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | Connection parameters: TPNAME=CPQ_DATALOADER GWHOST=sapr3001.psamer.ps.ge.com GWSERV=sapgw11

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 |

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | ERROR service 'sapgw11' unknown

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | TIME Mon Aug 1 16:08:28 2016

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | RELEASE 720

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | COMPONENT NI (network interface)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | VERSION 40

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | RC -3

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | MODULE niuxi.c

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | LINE 1814

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | DETAIL NiPGetServByName: 'sapgw11' not found

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | SYSTEM CALL getaddrinfo

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | COUNTER 1

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 |

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | at com.sap.conn.jco.rt.DefaultServer.openConnection(DefaultServer.java:1255)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | at com.sap.conn.jco.rt.DefaultServer.openConnections(DefaultServer.java:1138)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | at com.sap.conn.jco.rt.DefaultServer.adjustConnectionCount(DefaultServer.java:1068)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | at com.sap.conn.jco.rt.DefaultServerManager$ServerController.run(DefaultServerManager.java:385)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | at java.lang.Thread.run(Thread.java:745)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | Caused by: com.sap.conn.jco.JCoException: (129) JCO_ERROR_SERVER_STARTUP: Could not start server: Connect to SAP gateway failed

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | Connection parameters: TPNAME=CPQ_DATALOADER GWHOST=sapr3001.psamer.ps.ge.com GWSERV=sapgw11

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 |

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | ERROR service 'sapgw11' unknown

 

 

  

 

 

 


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Environment

SAP Hybris 6.1

Product

SAP Hybris Commerce 6.1

Keywords

CPQ Data Load dataload ECC master data masterdata gateway connect JCoException JCO_ERROR_SERVER_STARTUP CPQ_DATALOADER Dataloader dataloader JCO_ERROR_SERVER_STARTUP services Could not start server   , KBA , CEC-COM-BSC-SLS-CFG , Product Variant Configuration (SAP Hybris) , How To

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