2332158 - Intermittent error when downloading from SharePoint: "Download Failed" | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2332158 - Intermittent error when downloading from SharePoint: "Download Failed"


  • When trying to download an RBI connected to SSRS, the following message appears: "Download Failed." 
  • This error is intermittent, in which the download works for the same report and at other times it fails.
  • The size of the SSRS report is larger than 5MB
  • Accessing the SSRS report directly does not have any issues for the users for whom the Roambi report fails to download.
  • Access/permissions are all set correctly and we are not facing this issue for any other reports.

Roambi.log shows the following error:

java.lang.RuntimeException: Failed to get report data.
at com.mellmo.roambi.data.plugins.ssrs.service.SSRS2005Server.getReportData(SSRS2005Server.java:120)
at com.mellmo.roambi.data.plugins.ssrs.SSRSDataPlugin.refreshReportData(SSRSDataPlugin.java:429)
at com.mellmo.roambi.data.RoamBIDocument.refreshDataInternal(RoamBIDocument.java:584)
at com.mellmo.roambi.data.RoamBIDocument.refreshData(RoamBIDocument.java:512)
at com.mellmo.roambi.cicada.action.RefreshDataAction.doActionImpl(RefreshDataAction.java:191)
at com.mellmo.roambi.cicada.action.Action.doAction(Action.java:58)
at com.mellmo.roambi.cicada.BatchOperator.doAction(BatchOperator.java:291)
at com.mellmo.roambi.cicada.BatchOperator.run(BatchOperator.java:258)
at java.lang.Thread.run(Unknown Source)



  • Roambi ES 
  • Apache Tomcat version: 6.0.33
  • SharePoint Integrated Mode
  • SSRS


SAP Roambi Enterprise Server all versions


KBA , BI-ROM-ES-SRC , Roambi enterprise server Service , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.