SAP Knowledge Base Article - Preview

2332158 - Intermittent error when downloading from SharePoint: "Download Failed"

Symptom

  • When trying to download an RBI connected to SSRS, the following message appears: "Download Failed." 
  • This error is intermittent, in which the download works for the same report and at other times it fails.
  • The size of the SSRS report is larger than 5MB
  • Accessing the SSRS report directly does not have any issues for the users for whom the Roambi report fails to download.
  • Access/permissions are all set correctly and we are not facing this issue for any other reports.

Roambi.log shows the following error:

java.lang.RuntimeException: Failed to get report data.
at com.mellmo.roambi.data.plugins.ssrs.service.SSRS2005Server.getReportData(SSRS2005Server.java:120)
at com.mellmo.roambi.data.plugins.ssrs.SSRSDataPlugin.refreshReportData(SSRSDataPlugin.java:429)
at com.mellmo.roambi.data.RoamBIDocument.refreshDataInternal(RoamBIDocument.java:584)
at com.mellmo.roambi.data.RoamBIDocument.refreshData(RoamBIDocument.java:512)
at com.mellmo.roambi.cicada.action.RefreshDataAction.doActionImpl(RefreshDataAction.java:191)
at com.mellmo.roambi.cicada.action.Action.doAction(Action.java:58)
at com.mellmo.roambi.cicada.BatchOperator.doAction(BatchOperator.java:291)
at com.mellmo.roambi.cicada.BatchOperator.run(BatchOperator.java:258)
at java.lang.Thread.run(Unknown Source)

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Environment

  • Roambi ES 
  • Apache Tomcat version: 6.0.33
  • SharePoint Integrated Mode
  • SSRS

Product

SAP Roambi Enterprise Server all versions

Keywords

KBA , BI-ROM-ES-SRC , Roambi enterprise server Service , Problem

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