SAP Knowledge Base Article - Preview

2331414 - Unable to Connect to CMS Database, cannot connect to server

Symptom

  • After rebooting machine not able to logon to CMS application
  • SQL Anywhere Service was not able to start, seems to be stuck
  • Looking at a console log (adding the -o option to the service) it seems like there was trouble connecting to the port
    • For example: Not able to accept any request and stuck on the following line
    • I. 06/15 14:28:13. Starting TCPIP listener on IP address (::):2638
  • Running telnet 2638 in the command line returns telnet: connect: A route to the remote host is not available: no route to host

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Environment

  • SAP Sybase SQL Anywhere 12.x
  • SAP BusinessObjects Business Intelligence, Edge edition 4.1
  • AIX 7

Product

SAP BusinessObjects Business Intelligence, Edge edition 4.1, version with data integration 4.2 ; SAP Sybase SQL Anywhere 12.0

Keywords

Sybase, SA, SQLA, unable to start the database, CMS, BI, BOBJ, CMS server not available  , KBA , BC-SYB-SQA , SQL Anywhere (on premise, on demand) , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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