2330372 - iOS enrollment fails with "Enrollment Incomplete" and Android enrollment fails with "Enrollment Failed" -Afaria | SAP Knowledge Base Article

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2330372 - iOS enrollment fails with "Enrollment Incomplete" and Android enrollment fails with "Enrollment Failed" -Afaria

Symptom

  • Enrolling an iOS device via client-first enrollment results in "Enrollment is Incomplete. Refresh page to try again." Refreshing the app results in the same error.
  • Enrolling an iOS device via MDM-first enrollment completes, but upon receiving the Afaria client, the error message above is received when the client is launched. 
  • Enrolling an Android device via client-first enrollment results in "Enrollment Failed."
  • Enrolling an Android device via the Self-Service portal results in "Enrollment Failed" once the client is downloaded and launched
  • Within the Android client, Mobile Secure Server, Enrollment Server and Package Server Connection information is blank.

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Environment

SAP Afaria 7

Product

SAP Afaria 7.0

Keywords

KBA , MOB-AFA , Afaria , Problem

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