SAP Knowledge Base Article - Preview

2328457 - 'Unable to find template' when saving to the template folder with MS Word 2013

Symptom

You are unable to use the MS Word editor and the error "Unable to find template" (Message no. SOFFICEINTEGRATION231) is displayed as described in KBA 1819805:
     1819805 - Error message - SOFFICEINTEGRATION231

In some cases the problem might only happen for some users or on some PCs, rather than system-wide.


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Environment

MS Word 2013 and later

Keywords

KBA , BC-SRV-SCR , SAPscript , Problem

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