You are unable to use the MS Word editor and the error "Unable to find template" (Message no. SOFFICEINTEGRATION231) is displayed as described in KBA 1819805:
1819805 - Error message - SOFFICEINTEGRATION231
In some cases the problem might only happen for some users or on some PCs, rather than system-wide.
MS Word 2013 and later
KBA , BC-SRV-SCR , SAPscript , Problem
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