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2328457 - 'Unable to find template' when saving to the template folder with MS Word 2013

Symptom

  • You are unable to use the MS Word editor and the error "Unable to find template" (Message no. SOFFICEINTEGRATION231) is displayed as described in KBA 1819805:
    • 1819805 - Error message - SOFFICEINTEGRATION231
  • In some cases the problem might only happen for some users or on some PCs, rather than system-wide.
  • As per the solution of KBA 1819805, you have already uploaded the latest 'Word2007template.dotm' file from note 1091389, and you have verified the BDS authorization is set correctly as described in note 818080:
    • 1091389 - MS Word in SAPscript: Installing new WordTemplate.dot
    • 818080 - MS Word in SAPscript/Smart Forms: Template not found

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Environment

MS Word 2013 and later

Keywords

KBA , BC-SRV-SCR , SAPscript , Problem

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