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2328080 - RESTART-SYSTEM-JAVAONLY step errors in SUM

Symptom

Software Update Manager (SUM) throws the below error in the step : RESTART-SYSTEM-JAVAONLY (Logile: <Path to SUM>\SUM\sdt\log\SUM\RESTART-SYSTEM-JAVAONLY_XX.LOG)

Apr 28, 2016 1:03:28 AM [Info ]: Command line: D:\usr\sap\<SID>\DVEBMGS<XX>\exe\sapcontrol -nr <XX> -host <hostname> -user <sidadm> <SecureField> -prot NI_HTTPS -function WaitforStarted 144000 5
Apr 28, 2016 1:03:28 AM [Info ]: Standard out: <Path to SUM>/SUM\sdt\log\SUM\SAPCONTROL_WAITFORSTARTED_XX_YY.OUT
Apr 28, 2016 1:03:28 AM [Info ]: Process ID 37 has been started.
Apr 28, 2016 1:03:28 AM [Info ]: Waiting for process ID 37, name sapcontrol to finish.
Apr 28, 2016 1:04:04 AM [Info ]: Process ID 37, name sapcontrol has been finished, exit code 2.
Apr 28, 2016 1:04:04 AM [Error ]: Return code condition success evaluated to false for process sapcontrol for action wait for started.
Apr 28, 2016 1:04:04 AM [Error ]: The following problem has occurred during step execution: com.sap.sdt.util.diag.DiagException: Could not check status of SAP instance with number 0.
Could not check if the instance number <XX> on host <hostname> is started.
Sapcontrol client could not perform action wait for started on instance <XX>
Return code condition success evaluated to false for process sapcontrol for action wait for started.

WaitForStarted webmethod errors out as shown below: (Logfile : <Path to SUM>\SUM\sdt\log\SUM\SAPCONTROL_WAITFORSTARTED_XX_YY.OUT)

 =========================================

28.04.2016 01:04:04
WaitforStarted
FAIL: process jstart J2EE Server not running
=========================================

 However there is no error in the std_server<x>.out and the J2EE is started successfully. GetProcessList webmethod shows that the J2EE feature is started successfully.

28.04.2016 11:25:59
GetProcessList
OK
name, description, dispstatus, textstatus, starttime, elapsedtime, pid
disp+work.EXE, Dispatcher, GREEN, Running, 2016 04 28 01:03:32, 10:22:27, 2752
igswd.EXE, IGS Watchdog, GREEN, Running, 2016 04 28 01:03:32, 10:22:27, 4568
gwrd, Gateway, GREEN, Running, 2016 04 28 01:03:39, 10:22:20, 7204
icman, ICM, GREEN, Running, 2016 04 28 01:03:39, 10:22:20, 3892
jstart, J2EE Server, GREEN, All processes running, 2016 04 28 01:04:40, 10:21:19, 6016




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Environment

Update of a dual stack system with SUM

Keywords

RESTART-SYSTEM-JAVAONLY, WaitForStarted, "process jstart J2EE Server not running", icm/admin_port , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CST-STS , Startup Service , Problem

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