2325349 - BSI TaxFactory Saas Application Error | SAP Knowledge Base Article

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2325349 - BSI TaxFactory Saas Application Error

Symptom

You use US-payroll on your Employee Central Payroll system and the dataset connection to BSI TaxFactory SaaS does not return results, even though the web-service connection to BSI TaxFactory SaaS is working correctly.

One of the following symptoms occur:

  • The U.S. payroll program rejects employees with an error message “Error while connecting to dataset <…>” in the payroll log.
    This symptom happens if SAP Note 2375922 has been installed.
  • The Tax Data Synchronization tool raises the error message “Error while connecting to dataset <…>”.
    This symptom happens if SAP Note 2375922 has been installed.
  • The U.S. payroll program rejects employees with the error message “Application Error” in the payroll log.
    This symptom only happens if SAP Note 2375922 has not been installed.
  • The Tax Data Synchronization tool raises the error message “Application Error”.
    This symptom only happens if SAP Note 2375922 has not been installed.
  • The U.S. payroll program does not calculate taxes. In the detailed payroll log of payroll function USTAX the log of the Processing-step is empty even though the Input-step shows logged data. This symptom happens only if the SAP Note 2302873 has not been installed yet, due to uncaught BSI-exception with message “Application Error”.
  • Tax Data Synchronization tool deletes all tax data. This symptom happens only if the SAP Note 2302873 has not been installed yet, due to uncaught BSI-exception with message “Application Error”.

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Environment

  • Employee Central Payroll

Product

SAP SuccessFactors Employee Central Payroll all versions

Keywords

TaxFactory, Saas, application error, USTAX, EC Payroll, BSI, connection, XX-PART-BSI-TFS , KBA , PY-US-CL , Cloud Tax Interface BSI , PY-US-BSI , Tax Interface BSI , XX-PART-BSI-TFS , BSI TaxFactory SaaS , Problem

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