SAP Knowledge Base Article - Preview

2325192 - Confirm button is greyed for Key User in CRM WEB UI

Symptom

The key user tries to confirm an incident but the "Confirm" button is not enabled.


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Environment

  • SAP Solution Manager

Product

SAP Solution Manager 7.1

Keywords

SOLMAN, Incident, button, confirm, reporter, AISUSER, close, , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SUP-IFA , Interface to External Service Desk Application , How To

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