SAP Knowledge Base Article - Preview

2324740 - SAP BI Support tool installation error over the network

Symptom

After downloading and installing, users were unable to launch the the SAP BI Support tool application and get .exe error.

Error - "Windows cannot find 'BISupportTool.exe'. Make sure you typed the name correctly, and then try again."

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Environment

  • SAP BusinessObjects Business Intelligent platform
  • SAP BI Support tool 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Supportability tool, 4.0, 4.1, 4.2, 4.x, BI4. , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-BIP-IW , Import Wizard , Problem

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