2324726 - HTTP ERROR 500 when accessing Introscope Webview 9.7 | SAP Knowledge Base Article

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2324726 - HTTP ERROR 500 when accessing Introscope Webview 9.7

Symptom

After the installation or upgrade of the Introscope Enterprise Manager to release 9.7, the Introscope Webview is not accessible and shows the following error:

HTTP ERROR 500

Problem accessing /webview/jsp/login.jsf Reason:

  PWC6033: Unable to compile class for JSP

PWC6199: Generated servlet error:
The import java.util.Arrays cannot be resolved

PWC6197: An error occurred at line: 11 in the jsp file: /jsp/login.jsp
PWC6199: Generated servlet error:
Arrays cannot be resolved

Caused by:

javax.faces.FacesException: PWC6033: Unable to compile class for JSP

PWC6199: Generated servlet error:
The import java.util.Arrays cannot be resolved

PWC6197: An error occurred at line: 11 in the jsp file: /jsp/login.jsp
PWC6199: Generated servlet error:
Arrays cannot be resolved

    at org.apache.myfaces.context.servlet.ServletExternalContextImpl.dispatch(ServletExternalContextImpl.java:422)
    at org.apache.myfaces.application.jsp.JspViewHandlerImpl.renderView(JspViewHandlerImpl.java:234)
    at com.ca.corpui.faces.application.CALocaleRemapViewHandler.renderView(CALocaleRemapViewHandler.java:86)
    at org.apache.myfaces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:384)
    at javax.faces.webapp.FacesServlet.service(FacesServlet.java:138)
    at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:78)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:131)
    at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    at com.wily.webserver.filter.RequestLocaleFilter.doFilter(RequestLocaleFilter.java:46)
    at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    at com.wily.introscope.webapps.common.filter.ClickJackFilter.doFilter(ClickJackFilter.java:52)
    at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    at com.wily.introscope.webapps.common.filter.WebViewSSOFilter.doFilter(WebViewSSOFilter.java:91)
    at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    at com.wily.introscope.webapps.common.filter.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:151)
    at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:440)
    at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:542)
    at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:926)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:549)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:404)
    at org.mortbay.jetty.bio.SocketConnector$Connection.run(SocketConnector.java:228)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
Caused by: org.apache.jasper.JasperException: PWC6033: Unable to compile class for JSP


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1

Keywords

KBA , XX-PART-WILY , Introscope by CA Technologies , Problem

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