SAP Knowledge Base Article - Preview

2324653 - Wrong error message displayed for locked out account

Symptom

For Omnichannel Business Banking (Mobile), there are two types of error messages displayed when a user tries to login with an invalid/incorrect user credentials:

  • Error 1 - Displayed when User Credentials are incorrect
  • Error 2 - Displayed when the User's account is locked

Error 2 should be displayed when the User's account is locked regardless of whether or not the correct user credentials are entered.  However, Error 1 is currently displayed whenever invalid/incorrect user credentials are entered, even when the user's account is locked and "Remember Me" is checked on the user's device.


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Environment

  • SAP Online Business Banking 8.3

Product

SAP Online Business Banking 8.3

Keywords

OCB, Omnichannel, Mobile, login, business, message, password, locked out, Remember Me , KBA , FS-OCB , SAP Omnichannel Banking , Problem

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