Agents get calls allocated, although they are in an active call or when they are in Not Ready status
SAP Contact Center 7.0
SAP Contact Center, cloud edition 1.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Communication Desktop, delay, inbound, knock, arrive, strange, behavior, CDT, icon, scenario, landscape, ready, busy, allocate, queue PrefOperHard , KBA , CRM-CCI , Contact Center Infrastructure , How To
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