SAP Knowledge Base Article - Preview

2320802 - CRM IC: Latest customer interactions missing in Last Interactions view when displaying a confirmed account

Symptom

In a CRM Interaction Center business role, after you have confirmed an account, you observe that the view "Last Interactions" does not show all the latest interactions of the customer, even though they fulfill the criteria in the interaction history profile. This affects view "Last Interactions" in account identification (ICCMP_BT_IRHIST/LastInteractions).


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Account Identification , KBA , crm-ic-sea , crm-ic-inr , CRM-IC-INR , Interaction Record , CRM-IC-SEA , Account Identification , Problem

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