SAP Knowledge Base Article - Preview

2319594 - Missing values in Incident Number Range

Symptom

You are using  ITSM Incident Management in Solution Manager 7.1, with the CRM Web UI. You miss some values in number ranges for ITSM. For instance, after incident number 8000000001 , the system assigns number 8000000010.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Number range, Incident Number, Missing values, Gaps in Numbering, Number-range, Gap, Number, Missing number, Incidents intervals, IDs within number , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SUP-IFA , Interface to External Service Desk Application , SV-SMG-SUP-ISV , Service Desk for Software Partner , BC-SRV-NUM , Number Range Management , Problem

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