SAP Knowledge Base Article - Preview

2318992 - Failed: Installed version of BI Platform server is supported when installation Design Studio Add-On

Symptom

  • Design studio add-on 1.6 failed during prerequisites check with below error:

Failed: Installed version of BI Platform server is supported (Critical)

Information: You need to install BI- Platform server version 4.1
OR
Information: BI platform server must be installed with version 4.2. Please install this first in order to proceed with this installation

design studio.png

  • If running Windows, the following additional information may be seen just before the installer checks for the product being installed:
    SetupEngine.logs show information ReadValueFromRegistry:: failed to open registry key.
  • Repairs or uninstallations of the BI Platform will also fail

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix 
  • Design Studio 1.6

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Design Studio 1.6

Keywords

design studio, critical, install, BI version, failed , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-RA-AD-BIP , Business Intelligence Platform Integration , Problem

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