SAP Knowledge Base Article - Preview

2318831 - Documentation for SOLMAN_SETUP: ITSM guide procedure, step Define Inbox profiles

Symptom

The help text for SOLMAN_SETUP > ITSM > Step 6 > Define Inbox profiles is not correct in this part:

"Quick searches

You can define which quick searches are available.

If you define a quick search as the default search, the system performs this quick search when a user opens the inbox the first time during a session.

You can define quick searches in the SAPGUI, on the SAP Easy Access screen under Interaction Center -> Interaction Center WebClient -> Administration -> Agent Inbox -> Define Quick Searches"

It references a node in the SAP Easy Access Menu that does not exist unless you get open the SAP Easy Access Menu for Customer Relationship Management.


Read more...

Environment

SAP Solution Manager 7.2 SP01

Product

SAP Solution Manager 7.2

Keywords

Quick searches, CRMC_IC_AUI_QUICKS , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-INS-CFG , Setup and Configuration of the Solution Manager system , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.