SAP Knowledge Base Article - Preview

2318124 - Automatic license distribution to JAVA system fails with error "User not authorized"

Symptom

SAP Solution Manager gets the maintenance certificate from SAP Global Support Backbone successfully, but cannot distribute it to the JAVA managed system. License Management shows the following status:

Grey status.png


SMDAgentApplication log records the following error:
------------------------------------------
Error      Operation Failed
[EXCEPTION]
 com.sap.agent.application.globallicenseaudit.LicenseException: License Management - Failed to get access to the Licensing Service - System: <SID> - Root Cause: User not authorized.
------------------------------------------


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Environment

SAP Solution Manager 7.1

Keywords

KBA , SV-SMG-LIC , License Management / Maintenance Certificate , Problem

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