SAP Knowledge Base Article - Preview

2317144 - Wrap-up does not happen in CRM after transfering calls

Symptom

You transfer a call in CRM and afterwards the wrap-up does not happen.


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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

internal, external, forward, allocate , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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