SAP Knowledge Base Article - Preview

2313449 - Change Log - New Value is blank and Old Value appears as 'New record created'

Symptom

During a Firefighter session, the Firefighter ID added a value to a field that was previously blank. For example: set a telephone number to a user that did not have a phone number before.
After running the EAM Log Sync, the Change Log in Consolidated Log Report shows message 'New record created' instead of showing the New Value included by the FF ID, as below:

consolidated log report.jpg


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Environment

SAP Access Control 10.0

SAP Access Control 10.1

Product

SAP Access Control 10.0 ; SAP Access Control 10.1

Keywords

Change_log, New_value, Old_value, new_record_created , KBA , GRC-SAC-EAM , Emergency Access Management , How To

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