SAP Knowledge Base Article - Preview

2312941 - Opendocument url fails with "illegal access to the viewer, please use a valid url"

Symptom

  • While trying to use Safari and Firefox browsers to access WebIntelligence reports via open document urls, it sometimes gives ‘illegal access to the viewer, please use a valid url‘ error message.
  • Issue occurs on safari / Firefox browsers only, but in IE / Chrome browsers, the same url works fine.
  • Issue is with both HTTP and HTTPS enabled loadbalancer urls in multiple environments. 
  • Not seeing any memory issues with the webi processing servers.
  • Cycling the servers causes the issue to stop for a short period but it always comes back.
  • Tried KBA 1207029 - How To Clear The Web Intelligence Report Cache without success.

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Environment

  • SAP BI 4.1 SP06 and SP03
  • Websphere 8.5
  • Windows 2012 R2 Server

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

illegal access viewer url opendoc webi websphere error , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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