SAP Knowledge Base Article - Preview

2312216 - SM_CRM does not work for users derived from reference users in Solution Manager

Symptom

  • SM_CRM or CRM_UI doesn't work with those users when the users have their user roles derived from a reference user via AI_SDK_SP_GENERATE_BP_V2 job using reference user. If you copy the roles from reference user into other user manually then there is no issue. CRM_UI transaction works fine.
  • If the roles are assigned directly to the user, then SM_CRM works fine.
  • Also in DNO_CUST04, entry SMWORK_USE_REF_USER_ROLES with "X" is defined. This should not be necessary since SP05, but does not have any affect here either.

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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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