2312095 - Error when calling BI support desk with direct url | SAP Knowledge Base Article

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2312095 - Error when calling BI support desk with direct url

Symptom

You are getting a Portal Runtime Error when calling the BI support desktop tool via direct url. The application is called via url - http://<host>:<port>/irj/servlet/prt/portal/prtroot/com.sap.ip.bi.supportdesk.default where as irj/portal is working perfectly fine.

This issue is generally seen after upgrading from lower versions to 7.3X and above.

The following error screen is seen :

 prt.PNG


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Environment

  • EP Release Independent
  • SAP NetWeaver
  • SAP Composition Environment

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

Enterprise Portal 7.0, EP 7.0, Enterprise Portal 7.01, EP 7.01, Enterprise Portal 7.02, EP 7.02, Enterprise Portal 7.1, EP 7.1, Enterprise Portal 7.2, EP 7.2, Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5, BI, Business Intellegence, Support Desktop Tool, Bex, update, com.sap.ip.bi.supportdesk, nwa,  com.sap.portal.prt.broker.PortalModuleIsStoppedException, com.sap.engine.services.servlets_jsp.server.deploy.impl.exceptions, WCEApplicationNotStartedException , KBA , EP-PIN-PRT , Portal Runtime , BW-BEX-ET-WJR , BEx Web Java Runtime , Problem

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