2308279 - Users get Error 13 after unused App is deleted or publishing new Agentry changes in the SAP Mobile Platform SMP 3.0 cockpit (Agentry) | SAP Knowledge Base Article

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2308279 - Users get Error 13 after unused App is deleted or publishing new Agentry changes in the SAP Mobile Platform SMP 3.0 cockpit (Agentry)

Symptom

  • How to do a proper SMP 3.0 Agentry production publish in the Cockpit with new data 
  • Test Case Scenario:

    The production SMP 3.0 server had 3 SAP Work Manager versions deployed in the SAP Cockpit:
    • Version 1.0.7
    • Version 1.1.1
    • Version 1.1.2
  • Mobile device users were all using Work Manager version 1.1.2
  • Version 1.0.7 was deleted because it was the oldest version in SMP 3.0
    • This was done to allow version 1.1 mod 3 to be deployed
    • After the version 1.0 mod 7 app was deleted all users received “error 13” messages when trying to sync even though the app version being used was not deleted.
  • The only way to “fix” the problem was to redeploy version 1.0.7 (since the users already had this version on their devices)

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Environment

SAP Mobile Platform 3.0 (SP10 PL06)

Product

SAP ERP 6.0 ; SAP Mobile Platform 3.0 ; SAP Mobile Platform SDK 3.0 ; SAP Work Manager 5.3

Keywords

KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , Problem

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