SAP Knowledge Base Article - Preview

2308273 - Error: Request processing failed: ErrorInternal Internal Error. Please contact your system administrator. [RCIRAS9137]

Symptom

When a user opens a dashboard via OpenDoc Protocol and keep working within the dashboard, after 20 minutes (default timeout), user is getting error message:Request processing failed: ErrorInternal Internal Error. Please contact your system administrator. [RCIRAS9137]

 

RCIRAS9137.png


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Environment

  • Business Objects Enterprise 4.0
  • Business Objects Enterprise 4.1
  • Business Objects Enterprise 4.2
  • Dashboard 4.0
  • Dashboard 4.1
  • Dashboard 4.2

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1

Keywords

KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

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