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2306505 - Contact Support error in the SAP Solution Manager Fiori Launchpad

Symptom

1. You are trying to use Contact Support in the SAP Solution Manager system Fiori Launchpad. You want that the incident is created in the SAP Solution Manager itself.

You receive error:

Your message could not be sent. Try sending the message again, or contact your system administrator.

error.png

2. You want to create an incident using My Incident app-> Add (Only for SAP Solution Manager 7.2 SP01 and SP02).

You receive error:

Error: Incident could not be createdError (400, Bad Request) in OData response for POST

"/sap/opu/odata/UI2/INTEROP/Messages": HTTP request failed Details: Creation of message failed

error2.PNG

 

 In both case in the HttpWatch tool you will get:

{"error":{"code":"/UI2/INTEROP/003","message":{"lang":"en","value":"Creation of message failed"},"innererror":{"application":{"component_id":"CA-UI2-INT-BE","service_namespace":"/UI2/","service_id":"INTEROP","service_version":"0001"},"transactionid":"651302E6FE68F13A80BF005056B51084","timestamp":"","Error_Resolution":{"SAP_Transaction":"","SAP_Note":"See SAP Note 1797736 for error analysis (https://service.sap.com/sap/support/notes/1797736)","Additional_SAP_Note":"See SAP Note 2154643 (https://service.sap.com/sap/support/notes/2154643). This SAP Note contains application specific information."},"errordetails":[{"code":"/UI2/INTEROP/003","message":"Creation of message failed","propertyref":"","severity":"error","target":""},{"code":"/UI2/BASIS_UTIL/059","message":"See UI2 application log no. 051MjH247jQ0md2U7fXWlm for further details (TA SLG1)","propertyref":"","severity":"info","target":""},{"code":"/IWBEP/CX_MGW_BUSI_EXCEPTION","message":"Creation of message failed","propertyref":"","severity":"error","target":""}]}}}


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

/UI2/EMB_SUP_CON, Contact Support, /UI2/INTEROP/003, /UI2/INTEROP/Messages   , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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