SAP Knowledge Base Article - Preview

2306474 - Calls blindly transferred to external number do not return to queue after a timeout period without answer

Symptom

When the agent blindly transfers a call to an external number, after a certain amount of time without answer, the call does not return to the queue as expected.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCI, BCM, blind transfer, external number, return to queue, CD Controlled transfer , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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