SAP Knowledge Base Article - Preview

2304321 - "An internal error occurred while calling 'getPages' API." error message appers when switching tabs in a WebI document after 5 minutes of inactivity

Symptom

  1. The following error messages apper in a Web Intelligence document when switching tabs after a certain time of inactivity (5-10 minutes):
    "The action cannot be performed. (WIS 30650)"

2016-04-12_11-29-08.png

  1. After clicking on "Close" and switching tabs again the following error message is shown:
    "An internal error occurred while calling 'getPages' API. (Error: ERR_WIS_30270) (Error: INF)"

2016-04-12_11-28-43.png


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Web Intelligence

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

webi, web intelligence, idle document timeout, getpages api, wis 30270, wis 30650 , KBA , BI-RA-WBI , Web Intelligence , Problem

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