When trying to create substitution rule on Unified Inbox, no users are returned and an error is displayed at the bottom, as shown below:
The error message is:
Service failed while trying to fetch results for "<user_searched>"
When checking transaction /IWFND/TRACES at the Gateway ABAP system, following error is found:
User search is not enabled
- Unified Inbox
- SAP Gateway
- Task Gateway
substitution, task_gateway_service, tgw, SPRO, Is User List Enabled , KBA , video , gscbrazil_video , gscbrazil , OPU-BSC-TGW-UNB , Task Gateway - Unified Inbox , OPU-BSC-TGW , Task Gateway , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.