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2300069 - Unable to start SAP Mobile Platform server after upgrade

Symptom

Customer upgraded their server version of SMP 3.0 SP03 PL01 to server version SMP 3.0 SP10 and start-up was successful/as expected.

However, after the upgrade from SMP 3.0 SP10 to patch version SMP 3.0 SP10 PL01, the start-up of SMP has failed. The same issue also occurs during the upgrade from SMP 3.0 SP10 PL01 to PL02.

The error log shows the following: 

../installlog/SMPInstall.2016.02.01T18.00.40 (Upgrade from SMP 3.0 SP10 to SMP 3.0 SP10 PL01. ================================================================= (Feb 1, 2016 6:03:05 PM),
 , com.sap.install.smp.wizardaction.ExecSilentInstall, dbg, startService: command: E:\SAP\MobilePlatform3\Server\bin\svcutil.bat (Feb 1, 2016 6:03:05 PM),
, com.sap.install.smp.wizardaction.ExecSilentInstall, dbg, startService: arguments: -start -quiet (Feb 1, 2016 6:03:07 PM), , com.sap.install.smp.wizardaction.ExecSilentInstall, err, ERROR: return value: 1 (Feb 1, 2016 6:03:07 PM),
, com.sap.install.smp.wizardaction.ExecSilentInstall, err, ERROR: Upgrade failed ERROR: Input redirection is not supported, exiting the process immediately. ERROR: Input redirection is not supported, exiting the process immediately. ERROR: Input redirection is not supported, exiting the process immediately. ================================================================= The computer management service, the SMP 3.0 is present with the startup status Automatic (Delayed Start).

The log db ASE (smp3.sa.error) does not show any errors.


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Environment

SMP SP10 PL01 and PL02.

Product

SAP Mobile Platform 3.0

Keywords

KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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