You are using SAP Solution Manager system to manage multiple customers.
SAP Solution Manager 7.1
SAP Solution Manager 7.2 up to SP04
multiple customer; several customers; Badi AI_SDK_SP_RFC_RP; ONE_RFC_TO_SAP_FOR_ALL_CUST; ONE_CCC_USER_FOR_ALL_CUST;REFRESH_ADMIN_DATA_FROM_SUPPORT;Var; CCC; , KBA , SV-SMG-SVC , Administration of Service Connections with Solution Manager , How To
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