2295412 - User upgraded from SAP Mobile Platform 2.3.4 to 2.3.7 and could no longer connect their device application - SUP/SMP | SAP Knowledge Base Article

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2295412 - User upgraded from SAP Mobile Platform 2.3.4 to 2.3.7 and could no longer connect their device application - SUP/SMP

Symptom

User upgraded from SAP Mobile Platform 2.3.4 to 2.3.7 and could no longer connect their Android Device application client.  Error message in SAP Mobile Platform server log was:

2016-03-20 12:50:39.836 Subsystem=Error Application ID=MSF, Application Connection ID=203d47fc-8f56-3843-8e87-9ca135914492__MSF, User=anonymous, Correlation ID=, Transaction ID=, Root Context ID=, Package=, MBO=, Operation=, Thread ID=795, Node ID=BRKWIN3062V, Error=Registration failed for DeviceName[203d47fc-8f56-3843-8e87-9ca135914492__MSF] User[102331] DevType[android] ( Jmo ). Errorcode =102 ErrorMessage: No matching template: Too many matching templates for application id. Must provide security config in user name.


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Environment

  • SAP Mobile Platform 2.3.4 upgraded to 2.3.7
  • Android Native Client

Product

SAP Mobile Platform 2.3

Keywords

  • upgrade
  • registration
, KBA , MOB-SUP , Sybase Unwired Platform , Problem

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