SAP Knowledge Base Article - Preview

2292657 - CRM IC: Different options on how to identify the root cause of a error message

Symptom

The end user gets a very general error message. Sometimes the message contains a hint to contact the system administrator.

For example, in the agent inbox error message

  • "Selected inbox item could not be processed" is shown when interacting with an inbox item in the agent inbox.
  • "Unable to forward inbox item of type xxx with description xxxx' when forwarding an inbox item to another employee or organization.

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

Keywords

CRM_IC_AUI 301 CRM_IC_AUI301 , KBA , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-FRW , Framework , Problem

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