SAP Knowledge Base Article - Preview

2291430 - SAP Contact Center - Troubleshooting the Online Integration Interface (OII)

Symptom

  • You are using SAP Contact Center and have an integration with SAP CRM or another certified 3rd party system.
  • You would like to know where the find the relevant logs and how to enable the loglvels to help with your root cause analysis.

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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CRM, Customer Relationship Management, Contact Center 7.0 SP07, Integration, Telephony, ICI, CCtr, CRM-CCI, CCI, SCC, CRM-IC-CHA-TEL, BCM, Business Communication Management, Support Pack, Online Integration Interface, Logs , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , How To

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