2289561 - What is Out of Office hours functionality for VAR scenario | SAP Knowledge Base Article

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2289561 - What is Out of Office hours functionality for VAR scenario

Symptom

VAR customers has a functionality in which priority "Very High" incidents created by End Users outside the business hours of a service providers can be forwarded directly to SAP.


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Environment

  • SAP Solution Manager
  • SAP enhancement package for SAP Solution Manager

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, value added reseller, value-added-reseller, V.High, VH, soldtoparty, sold to party, sold2party, sold 2 party, sold-2 party, BUSINESS HOUR, VISITING HOUR, CALLING HOUR, GOODS RECEIVING HOUR, BUPH_BUPA_EVENT_DLVE1, BUPH_BUPA_EVENT_DSAVE, BUPH_BUPA_MAINTAIN_DIALOG, BUPH_BUPA_RULE_DELETE, LBUPA_HOURS_DIALOGTOP, LBUPA_HOURS_EDITORF01 , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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