SAP Knowledge Base Article - Preview

2288912 - Unable to setCurrentQueues from SAP CRM to CTI

Symptom

  • You have an integration with AMC and CRM.
  • Integration is not fully working because AMC is expeting the SetCurrentQueue to be sent by CRM.
  • Agent is unable to complete the logon process to the CTI, hence the integration is not complete.

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Current Queues getAttributes SetCurrentQueues UserChanged Customer Relationship Management IF_CRM_MCM_SESSION~LOGON CLAS CL_CRM_MCM_SESSION m_bcb_user m_cfg_addresses active_queues , KBA , setcurrentqueue , cl_crm_mcm_session , customer relationship management , getattributesresponse , CRM-IC-CHA-TEL , Telephony Integration , Problem

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