2285754 - Transaction type not showing while creating incident even maintained in DNO_CUST04 | SAP Knowledge Base Article

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2285754 - Transaction type not showing while creating incident even maintained in DNO_CUST04

Symptom

  • Transaction type is maintained in DNO_CUST04 but still when trying to create a new incident, it is not showing up.
  • User not able to create an incident.

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Environment

  • SAP Solution Manager
  • SAP enhancement package for SAP Solution Manager

Product

SAP Solution Manager 7.1

Keywords

SOLMAN, NOTIF_CREATE, workcenter, SM_WORKCENTER, SOLMAN_WORKCENTER, CRM Component,  Business, CRM_ORD_OP, 01, 02, 03, message, ticket, PROCESS TYPE, add, SMIN, ZMIN, YMIN, SLFN, ZLFN, ITSM, PROCESS_TYPE, PROCESS_TYPE_ADD, IT Service Management, IC webclient, No transaction type available, fiori, launchpad, SM_WORKCENTER , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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