2281739 - Diagnostics Agent does not start due to ERROR => Cannot connect to parent process - Solution Manager 7.1 and 7.2 | SAP Knowledge Base Article

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2281739 - Diagnostics Agent does not start due to ERROR => Cannot connect to parent process - Solution Manager 7.1 and 7.2

Symptom

  • Diagnostics Agent does not start on a server where multiple Web Dispatchers are installed.
  • Error found in the dev_smdagent log of the Diagnostics Agent:

  [Thr 29892] MtxInit: 10000 0 2
F  [Thr 29892] *** ERROR => SfEStartupError: SfCControlClient::SfCControlClient: NiBufReceive failed (rc = -6 NIECONN_BROKEN  [sfxxcli.hpp  332]
F  [Thr 29892] *** ERROR => Operation failed: SfEStartupError: NiBufReceive failed (rc = -6 NIECONN_BROKEN
 [sfxxmain.cpp 1173]
F  
F  ********************************************************************************
F  *** ERROR => Cannot connect to parent process.
F  ***
F  *** Please see section 'Java process initialization issues'
F  *** in SAP Note 1316652 for additional information and trouble shooting advice.
F  ********************************************************************************
F  
F  [Thr 29892] *** LOG => exiting (exitcode -21001, retcode 2).


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Environment

  • Solution Manager 7.1
  • Solution Manager 7.2
  • Windows Server (other OSs can also be impacted) on which the Diagnostics Agent is installed.

Product

SAP Solution Manager 7.1

Keywords

Diagnostics Agent port, DA, Web Dispatcher, Port, WD, Process, Solution Manager 7.1, NIECONN_BROKEN, Cannot connect to parent process, exiting, exitcode -21001, retcode 2 65000 , KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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