SAP Knowledge Base Article - Preview

2280372 - How to check Full Text search issues

Symptom

  • Full Text search doesn't work in Incident Management and/or ChaRM scenario
  • When using Full Text search in sm_crm no documents are found.
  • When using Full Text search in sm_crm not all expected documents are returned
  • Full Text search to find content within attachments of incidents is not working as expected
  • Full text search is incorrect when using multiple language
  • In transaction CRMC_SAF_TOOL green icon is displayed for index of knowledge base CRM_OBJECT however no documents are added to this index after full compilation.

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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

Full text, search, Long text, Index, TREX, Knowledge Base, CRM_OBJECT, CRM_OBJECT_DOC, CRMC_SAF_TOOL, CRMC_SAF_ADV, CRMC_SAF_ADV_CLIENT, Full Compilation, attachment, SAF, ESH_SEARCH, ITSM, IT Service Management, SOLMAN, embedded search, find , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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