SAP Knowledge Base Article - Preview

2280063 - SAP IQ16 : On some Solaris system, 'setup.bin' goes to hang status and fails installation.

Symptom

IQ16 'setup.bin' goes to hang status and fails installation.

   ./setup.bin
   ./setup.bin -i console
   ./setup.bin -f file -i silent

There are 6 OS machine(Sun) in this customer.  Only two of them could complete installation well.
But the rest of them(4) were failed to install at the stage of ‘Forking JAVA in launching installer’.

[ truss dump from customer  ]

     - % truss -a -f -vall -D -d -E  -o<outputfilename>  ./setup.bin 
     - It was found that the below activity went into a sleep mode and then into a timeout condition.
   
  [truss]
     ...
     25789:   argv: /bin/uname ?n 
     25791:   argv: grep jre$
     25795:   argv: cat /etc/issue
     25797:   argv: /tmp/install.dir.25411/Solaris/resource/jre/bin/java
     ..
     25797/2: 29.9377  0.0000 memcntl(0xFFFFFFFF5C100000, 56936, MC_ADVISE, MADV_WILLNEED, 0, 0) = 0
     25797/2: 29.9378  0.0001 stat("./libjvm.so", 0xFFFFFFFF77EF9F50)  Err#2 ENOENT
     25411: read(3, 0xFFBFEE38, 128) (sleeping...)
     25797/1: lwp_wait(2, 0xFFFFFFFF7FFFE30C) (sleeping...) 
     ...
     25797/15: 30.8422  1.0075 lwp_cond_wait(0x100623F48, 0x100623F30, 0xFFFFFFFF5C9FF840, 0) Err#62 ETIME
     25797/15:  condvar type: USYNC_THREAD
     25797/15:  mutex type: USYNC_THREAD
     25797/15:  timeout: 0.999997203 sec
     ...
     ...

[ debugging information ]
    - Debugging information shows the setup stop proceeding at the Forking JAVA step.

    1) export LAX_DEBUG=true
    2) ./setup.bin -Dlax.debug.all=true -Dlax.debug.level=3
    
  [LAX debugging]

    /BI/gjang/prod/ebf25475>./setup.bin -Dlax.debug.all=true -Dlax.debug.level=3
    Preparing to install...
    ...
    Launching installer...

   ========= VM Command Line ============================================
   options:   -DACTIVE=true
   CLASSPATH:/tmp/install.dir.18832/InstallerData:/tmp/install.dir.18832/InstallerData/installer.zip:
   ========= Forking JAVA =============================================


Read more...

Environment

IQ 16.0 SP10.x on Sun Solaris 10 SPARC 64-bit

Product

SAP IQ 16.0

Keywords

"setup.bin" ; "hang" ; "IQ" ; "SYBASE" ; "JAVA" ; "Forking JAVA" ; "install" ; "LAX_DEBUG" ; "LAX_VM" ; "jdk" ; "JVM" , KBA , BC-SYB-IQ , Sybase IQ , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.