SAP Knowledge Base Article - Preview

2279467 - Chinese/Japanese characters are not displayed in PDF preview in Hybris Productcockpit

Symptom

The PDF preview functionality in product cockpit does not render Chinese and Japanese characters. Instead the data is displayed as blank. PDF has been generated for the same product in chinese, japanese and german language. Data is displayed properly for german lanuage, but for chinese and japanese language, data is blank.

chinese_PC.png

chinese_pdf.png

japanese_PC.png

japanese_pdf.png


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Environment

The issue was reproduced on OOTB hybris from 5.2 to 5.7,  but I think all versions might have the same problem.

Product

SAP hybris Commerce 5.0.3 ; SAP hybris Commerce 5.0.4 ; SAP hybris Commerce 5.7 ; SAP hybris Commerce Suite 5.2 ; SAP hybris Commerce Suite 5.3 ; SAP hybris Commerce Suite 5.4 ; SAP hybris Commerce Suite 5.5 ; SAP hybris Commerce Suite 5.5-1 ; SAP hybris Commerce Suite 5.6 ; hybris Commerce Suite 4.4 ; hybris Commerce Suite 4.5 ; hybris Commerce Suite 4.6 ; hybris Commerce Suite 4.7 ; hybris Commerce Suite 4.8 ; hybris Commerce Suite 5.0 ; hybris Commerce Suite 5.1 ; hybris Commerce Suite 5.1.1

Keywords

hybris,product cockpit,pdf,chinese,japanese,fonts , KBA , CEC-COM-CPS , Commerce Platform & Suite (SAP Commerce) , How To

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