SAP Knowledge Base Article - Preview

2278778 - SAP Contact Center SP9 - Unable to accept contact in CDT when using scripts set to Opening Type=When Contact Allocated

Symptom

  • Agents are unable to accept an incoming contact (Chat, Voice or E-mail).
  • Alert flashes, the script window opens and CDT (Communication Desktop) is set to wrap-up mode. This process may keep looping and the agent is not able to accept the contact.

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Environment

SAP Contact Center 7.0.9

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0.9, autoscript, Callback, Chat, WebCallback, rapup , KBA , bcm , sap contact center , cci , auto-scrip , interactive script , afterwork , CRM-CCI , Contact Center Infrastructure , Problem

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