SAP Knowledge Base Article - Preview

2276636 - SAP HANA database information is incorrect in environment section of SAP support Incident

Symptom

  • When you create a SAP incident for SAP HANA Database the database type, database release and/or database revision information are incorrect in the environment section of the Incident.
  • This can potentially cause a delay in providing a solution for the reported issue and/or incorrect recommendations are provided by SAP support based on the SAP HANA Database release and revision information displayed in the environment section of the incident.

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Environment

SAP HANA Database 1.0

Product

SAP HANA, platform edition all versions

Keywords

Solution manager; transaction LMDB; Upload to SAP support portal; sync data , KBA , HAN-DB , SAP HANA Database , SV-SMG-LDB , Landscape Management Database (LMDB) , SV-SMG-SVC , Administration of Service Connections with Solution Manager , Problem

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