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2274580 - SAP Knowledge Management folders are not available

Symptom

  • When you navigate to Content Administration -> KM Content, some Knowledge Management (KM) folders fail to open giving the following error:

    System Error
    An exception occurred during the program execution

    while trying to invoke the method com.sapportals.wcm.repository.service.appproperties.IApplicationPropertiesService.getProperty(com.sapportals.wcm.repository.IPropertyName, com.sapportals.wcm.repository.IResource, java.lang.String) of a null object loaded from field com.sapportals.wcm.repository.service.appproperties.PropertiesManager.delegatee of an object loaded from local variable 'this'

    Document.JPG
  • In KM Monitor (System Administration -> Monitoring -> Knowledge Management (KM) -> Content Management (CM) -> Services) you can see the following error:

    Navigate to System Administration -> Monitoring -> Knowledge Management (KM) -> Content Management (CM) -> Services) you can see the following error:  

    scheduler   startup failed
    Startup Error:  scheduler: runtime exception during start up: while trying to invoke the method com.sapportals.wcm.service.landscape.ILandscapeService.getSystemFactory() of a null object loaded from local variable 'landscape'

    scheduler.JPG
  • In the Default trace you can see the following error:
     
    while trying to invoke the method com.sapportals.wcm.repository.service.appproperties.IApplicationPropertiesService.getProperty(com.sapportals.wcm.repository.IPropertyName, com.sapportals.wcm.repository.IResource, java.lang.String) of a null object loaded from field com.sapportals.wcm.repository.service.appproperties.PropertiesManager.delegatee of an object loaded from local variable 'this'

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Environment

  • SAP NetWeaver 7.3
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5 , KBA , EP-KM-CM , KM Content Management , Problem

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