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2274266 - Collecting information after SAP IQ server crash on Windows - SAP IQ

Symptom

If SAP IQ server process did stop with an abnormal shutdown, a messages cannot write into the error log files.
Then, the below application error message has output into the application event log of Windows OS.

Faulting application name: iqsrv16.exe or iqsrv15.exe
Faulting module name     : iq16.dll or iq15.dll

Sample
---------
Log Name:        Application
Source:             Application Error
Date:                 2016/01/25 3:04:00
Event ID:          1000
Task Category: Application Crashing Events
Level:                Error
Keywords:         Classic
User:                 N/A
Computer:         xxxxxxxxxxx
Description:
Faulting application name: iqsrv16.exe, version: 16.0.0.809, time stamp: 0x550c6b2d
Faulting module name: iq16.dll, version: 0.0.0.0, time stamp: 0x5515beec
Exception code : 0xc0000005


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Environment

  • SAP IQ 15.x
  • SAP IQ 16.0
  • Windows

Product

SAP IQ 16.0 ; SAP Sybase IQ 15.2 ; SAP Sybase IQ 15.4

Keywords

silent , crash , WER , Windows Error Reporting , KBA , BC-SYB-IQ , Sybase IQ , How To

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