SAP Knowledge Base Article - Preview

2274127 - Confirmation Assignment Status set to I1005 Completed even if it should be Open - SAP Service Manager

Symptom

  • The user has created a service confirmation and filled out all necessary information, however the user did not want to accomplish the job yet
  • In order to make sure the information does not get lost in case of any kind of failure the user replicated the confirmation to the server
  • After the replication was done the assignment including the confirmation disappeared from his mobile device
  • The confirmation was transferred to the backend with the status “open” The problem now is, that the Assignment was set to status "I1005 - Completed" even though the Confirmation is still "Open"
    • Thus the assignment disappeared from the client "work list" including the linked confirmation
    • There is no indication why the status I1005 was set in the backend

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Environment

  • SAP Mobile Platform 3.0
  • SAP CRM Service Manager 4.2

Product

SAP CRM Service Manager 4.2.0 ; SAP Mobile Platform 3.0

Keywords

KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-SAP-SM , Syclo SAP CRM Service Manager Application , Problem

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