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2271094 - Export to Excel (XLS) link does not appear with languages that use double-byte characters in v11 Matrix Grid Report

Symptom

When generating the v11 Matrix Grid Report using English US language, for example, there is an “Export” link that exports the report results to an Excel Spreadsheet file (XLS file). However, when using a language that uses double-byte characters (e.g. Japanese, Simplified Chinese), the “Export” link does not appear.

NOTE: As of Q2 2019 (b1905), v12 Matrix Grid Report will be automatically activated, for all customers who are still using v11 Matrix Grid Report. More information can be found in section "Replacement of Matrix Grid Reports v11" of the Succession Implementation and Administration Guide. Thus, this article will no longer be available after June 7th, 2019 (Q2 2019 Production), as the export option is available and correctly working in v12 Matrix Grid Report.


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Environment

SAP SuccessFactors v11 Matrix Grid Reports

Product

SAP SuccessFactors Succession & Development all versions

Keywords

excel export double-byte characters languages matrix grid report 9Box 9-Box 9 Box Performance-Potential How vs. What asian locales Japanese Simplified Traditional Chinese Korean , KBA , LOD-SF-SCM-MXG , Matrix Grid & Reports (9 Box) , LOD-SF-SCM , Succession Management , Problem

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