2269984 - Attach Document fail to download file sizes over X amount - SAP Service Manager 4.X | SAP Knowledge Base Article

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2269984 - Attach Document fail to download file sizes over X amount - SAP Service Manager 4.X

Symptom

  • When downloading attach documents in Service Manager there are no errors
  • The /SYCLO/ADMIN Push Monitoring screen shows the attach documented (push) created but does not complete
  • The download of the attach documents is not working or it is not being transferred from SAP CRM to the mobility device
  • The download of attach documents only works if the file is smaller than 1 MB or smaller than an X size (For example: All files less than 9MB works but anything greater does not work)

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Environment

  • SAP Mobile Platform 3.0
  • CRM Service Manager 4.3 

Product

SAP CRM Service Manager 4.3.0 ; SAP Mobile Platform 3.0

Keywords

KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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