SAP Knowledge Base Article - Preview

2269071 - Microsoft Visual C++ Runtime Error on attempted installation of SAP BI 4.x Client Tools

Symptom

  • After an uninstall and reinstall of SAP BusinessObjects Business Intelligence Platform 4.x, attempting to start the 4.x client tools installation results in the following output:

Installer has detected that a previous operation did not complete. Do you want to resume?

Upon Clicking yes, the below error appears.

Runtime Error!

This application has requested the Runtime to terminate it in an unusual way. 

2016-01-20_10-04-23.jpg2016-01-20_09-55-29.jpg

  • Setupengine logs of the client tools install reveal the following errors at the end:

09:15:01.835 Error: GetIEDURevMapAndDUFolders is using the install cache to build a map of DU revisions for a given install entry. This will not be reliable and may lead to incorrect results.
09:15:45.063 Error: Short du id no longer supported for ResolvedID: DufinalizationInfo.config
09:15:45.063 Error: Poco exception caught in File::list(vector<string>)
09:15:45.063 Error: Class name: class Poco::PathNotFoundException
09:15:45.063 Error: Display text: Path not found: \\?\G:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\dufinalizationinfo.config-4.0-core-nu
09:15:45.063 Error: Assert(revisionFolders.size() > 0) failed in file .\InstallStateMigrator.cpp line 106

  • Setupengine logs of the original uninstall reveal the following errors:

08:53:36.989 DeleteRegistryKey:: failed to delete registry key.
08:53:36.989 DeleteRegistryKey:: failed to delete registry key.
08:53:49.374 Could not delete file: C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallManifest.sqlite
08:53:49.390 Could not delete file: C:\Program Files (x86)\SAP BusinessObjects\InstallData\WorkingManifest.sqlite
08:53:50.139 Error: Could not move file to temp file for delete: C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallManifest.sqlite
08:53:50.139 Error: Could not move file to temp file for delete: C:\Program Files (x86)\SAP BusinessObjects\InstallData\WorkingManifest.sqlite
08:53:50.139 Moving install temp folder for delete: C:\Program Files (x86)\SAP BusinessObjects\InstallData\tmp\
08:53:50.139 Dest. folder: C:\Users\<USER>\AppData\Local\Temp\setup.engine.temp\tmp
08:53:51.652 We are going to register some files to delete on restart.
08:53:51.652 This is a case where we are left with no products on the system. We should clean up the install directory
08:56:03.734 Can't register to delete after restart

 


Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.