SAP Knowledge Base Article - Preview

2267555 - Unauthorized: Access is denied due to invalid credentials

Symptom

  • Attempting to log into the Afaria Administrator with valid credentials returns the following error, even for the default administrator:
    Unauthorized: Access is denied due to invalid credentials. You do not have permissions to view this directory or page using the credentials that you supplied.

  • The Security Event log shows the following error (abridged):

    Log Name:      Security
    Source:        Microsoft-Windows-Security-Auditing
    Date:          1/15/2016 9:44:53 PM
    Event ID:      4625
    Task Category: Logon
    Level:         Information
    Keywords:      Audit Failure
    User:          N/A
    Computer:      xxxxxxxxxxx
    Description:
    An account failed to log on.
    ...

    Failure Information:
     Failure Reason:  An Error occured during Logon.
     Status:   0xc000006d
     Sub Status:  0x0
    ...

    Detailed Authentication Information:
     Logon Process:  
     Authentication Package: NTLM
     Transited Services: -
     Package Name (NTLM only): -
     Key Length:  0

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Environment

  • SAP Afaria 7.0
  • Afaria Administrator using Windows Authentication

Product

SAP Afaria 6.6 ; SAP Afaria 7.0

Keywords

Admin, console, WebUI, AdminUI, web interface , KBA , MOB-AFA , Afaria , Problem

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